eBill Center
Account Management
- Account changes
- Payment programs
- Reading your bill
- Reading your meter
- Assistance programs
- If served in WI
- If served in IL
Quick Contacts
If you smell gas, or to report an emergency or electric outage:
Gas or electric, 24 hours a day, 7 days a week call:
(608) 752-4550 or
(866) 752-4550
Here's what happens next
Report a streetlight that is not working here
For bill paying assistance programs:
WI - (888)543-8153 or
homeenergyplus.wi.gov
IL - (815)624-7788 or
www.illinoisliheap.com
Before you dig:
3 days before you dig, call
Digger's hotline in WI:
(800) 242-8511
Julie in IL:
(800) 892-0123
Low Income Assistance Programs Available
Eligibility is determined by where you are served, not where you
live
While the states of Wisconsin and Illinois both offer low income
bill assistance programs, the details vary by state. Also, there
are some rebate programs not available in both states. Where you
have your Rock Energy Cooperative electric or gas service determines
which state's programs are available to you.
If you are served in Wisconsin, go here...
If you are served in Illinois, go here...
Rock Cooperative Care Also Offers Energy Assistance
Rock Energy also assists low-income members through Rock Cooperative Care, which provides energy assistance to supplement the state and federal programs. A one-time grant of up to $500 is available to help residential members who are struggling to pay their energy bills but do not meet the more stringent state and federal requirements. Read more...
Budget Bills Recalculated
Monthly payments adjusted twice each year
If you participate in this program, the amount of your monthly Budget Bill payment may have changed. In April and October, we compare what participants would have paid if not on the program with what they paid on the program to ensure that the budget bill payment continues to be a true reflection of usage. Read more...
Energy Smart Tips
Tour an energy "smart" home for ideas you can put to use today.
Account Security
Help stamp out fraud!
We've recently learned of a scam involving people posing as employees
of another utility company requesting account payments over the phone.
If you are contacted by someone claiming to be one of our Member
Services Representatives regarding your account, please ask them
to verify the account number and service
location they're calling about. Only a legitimate employee
of your co-op would have access to that information.
Calculators
How big a bargain was that big screen TV? How many light bulbs does it take to save a dollar? What changes will have the biggest impact on your next energy bill? Here are a few places to find answers:
Home energy audit
Electronics calculator
Lightbulb calculator